Payment & Policies
Sessions are by appointment only
Full payment is due at the time of your appointment. Payment can be made by cash, credit card or debit card.
Please arrive 5–10 minutes before your scheduled appointment.
New clients: Please complete the New Client Form before your first appointment.
I understand that sometimes plans change. To keep appointment times fair and available to all clients, the following cancellation and late-arrival policies apply.
Cancellations and No Shows
Please give at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives me the opportunity to offer the appointment to another client.
Cancellations made with less than 24 hours’ notice may incur a £25 cancellation fee, which must be paid before your next appointment.
Same-day cancellations and missed appointments without notice (no-shows) will be charged the full cost of the booked appointment.
Late Arrivals
Please let me know by call or text if you are running late for your appointment.
To avoid delaying the next client, your session will still finish at the originally scheduled time and the full appointment fee will apply. Your treatment will be adapted to make the best use of the remaining time.